Peggy has remained a loyal team member of the Taco Bell community for over 26 years, which is nearly half the time Taco Bell has been in business! She manages 5 Taco Bell locations spanning over 4 cities. Peggy's teams boast her leadership and development skills and appreciate her passion for growth. Her story is full of travel and adventure with the love of her family remaining at the center of everything she does.
Q: For starters, would you tell us your name, where you live and your position at MTB Management?
A: My name is Peggy Sue Hulsey, I live in Clinton, Montana, and I'm an Area Coach.
Q: If you could explain yourself in a couple sentences, how would you do that?
A: Well, I've been married (gosh) for almost 37 years! I have two wonderful children. And I have two grandchildren, an 11 year old and almost a two year old. We've lived in Montana since 2004, and I love to shop.
Q: How did you get into this business and what was the moment you decided to do it?
A: I got married and we moved to Texas. We were originally from California, so when we moved to Texas because my husband was in the military, I couldn't find a job for anything. And somebody said, “Taco Bell is hiring.” So I went down there and applied, and got the job immediately. It was just something to do. And then, we transferred to Germany, and spent several years over there. Came back to Washington, and they were opening up a brand new store. And I loved it so much, that I just dove right in.
Q: Tell us about MTB Management, Taco Bell and your role.
A: I joined Joe (CEO of MTB Management) in 2004. We had a mutual friend when I worked in Washington who told me, "Oh, you got to come out and work for this guy." So, we sold our house, moved over here, and started a new beginning. I came in and I was a General Manager. And then, in the very first year, I was recognized as RGM Of The Year for Taco Bell. And then, I moved into the Area Coach role about six months later. And I've been there ever since.
Q: What does a typical day look like for you, in your role?
A: Visiting the restaurants, people development, and working side by side with the whole entire team. My role evolves, giving my team lots of recognition and just having fun.
Q: Was there anyone in particular that inspired you, or encouraged you to become an Area Coach at Taco Bell?
A: My family was totally against me coming back into the fast food restaurant business. But I can’t deny that I love my people at Taco Bell. I love the interactions from day to day, either by the guests, or by the employees - and I thrive with that! I didn't just want to be a General Manager, I wanted to continue to help develop all the other restaurants. I wanted to support anybody that I could and help them grow. So that's why I took on the next role.
Q: How would you define success, for yourself? Both personally, and as a professional?
A: I guess looking back when I decide to retire, success for me means that the company is very successful and that I brought people along my success journey. For me, it’s stepping away knowing that everything that I helped build enabled people to just outdo me and keep going. I want to be able to retire and enjoy life with my family. That's success to me.
Q: What's been the most important skill that you've developed to be a good Area Coach?
A: Oh, that's a good question. I think being honest and having really great conversations with my team. Holding people accountable and helping them to the fullest. As an Area Coach, we need to have tough conversations, but at the end of the day, there's no surprises. They're always a mentality of, "how can we get through this, together?”
Q: What does the future of Taco Bell look like in Western Montana?
A: Absolutely wonderful! We broke ground on the Wye. That will be store number nine. We have a store in Columbia Falls, a second Kalispell, a second Helena and the first Montana Taco Bell Cantina. So, lots of growth. We just need great, smiling people to come along with us.
Q: Lastly, if you won the lottery, what's the first thing you would do?
A: I would probably pay off my children's homes, to be honest. That would probably be the first thing I'd do.
Thank you for sharing part of your story with us, Peggy!
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